NP39 Applied AI in Insurance

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Why AI?

AI is revolutionizing the insurance industry by automating claims processing, enhancing risk assessment, and facilitating personalized insurance products. Its urgency stems from the need to increase efficiency, improve accuracy, and meet the growing expectations of digitally savvy customers.

For any professional in this sector, this playbook will get you started on this urgent and inevitable journey. Don’t miss out on the AI revolution – download the paper, read and apply.


  1. Claims Processing: Automating for speed and accuracy.
  2. Risk Assessment: Leveraging AI for precise evaluations.
  3. Customer Service: Using chatbots for 24/7 support.
  4. Fraud Detection: Identifying patterns indicative of fraud.
  5. Personalized Policies: Tailoring offerings based on individual data.
  6. Predictive Analytics: Forecasting trends and customer needs.
  7. Underwriting: Streamlining the process with AI insights.
  8. Telematics: Customizing auto insurance based on driving behavior.
  9. Health Monitoring: Informing life and health insurance offerings.
  10. Operational Efficiency: Automating routine tasks to focus on strategic decisions.


(PDF, 2 pages, A4)
This PDF contains the main ideas from the paper, for your easy reference.

(PDF, 16 pages, 4×3) 
This PDF contains an overview of the 10 main AI use cases for this industry.

To get started with AI, first do this:

  1. Invest in Data Infrastructure: Build a solid foundation for AI applications.
  2. Prioritize Ethical AI Use: Establish clear guidelines to ensure fairness and transparency.
  3. Foster a Culture of Innovation: Encourage experimentation and continuous learning to stay ahead in AI adoption.
  4. Explore other resources on and check out the book “Explain for me AI”.
  5. Please contact us at for further exploration or inspiration through a talk, workshop or case study. We’d love to help!
Picture of Silvija Seres

Silvija Seres

Mathematician & AI Investor
SILVIJA SERES - Mathematician and AI investor
I have worked with AI for more than 30 years in research, development and strategy. I am very interested in helping companies drive successful digital transformation and AI applications. If you find this interesting, please get in touch on

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